Legal

fre99 Privacy Policy — How We Handle Your Data

Your privacy matters to fre99. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information.

🔏 Last Updated: 1 January 2026. This Privacy Policy applies to all users of fre99.app.

Privacy at a Glance

Six key commitments fre99 makes to every user regarding personal data.

🔒
SSL Encrypted

All data transfers between your device and fre99 servers are protected by SSL encryption.

🙅
No Data Selling

fre99 does not sell, rent, or trade your personal data to any third party for marketing purposes.

📱
Mobile-First Data

Data collected is optimised for Bangladesh mobile users — only what is necessary is requested.

✋
Your Consent

Where consent is the legal basis for processing, you can withdraw it at any time by contacting support.

🗑️
Right to Delete

You may request deletion of your personal data, subject to legal retention obligations.

📧
Contact Us

Privacy queries can be sent to [email protected] and will be addressed within 2 business days.

Full Privacy Policy

1Introduction

fre99 ("we", "us", "our") operates fre99.app, an online casino and sports betting platform serving the Bangladesh market. We are committed to protecting the privacy and personal data of every user who accesses or registers on the Platform. This Privacy Policy describes how fre99 collects, uses, stores, shares, and protects your personal information, and explains the rights you have in relation to that information.

By accessing or using fre99.app, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein. If you do not agree with this Privacy Policy, you must not use the Platform. This Privacy Policy should be read in conjunction with the fre99 Terms & Conditions.

2Personal Data We Collect

fre99 collects personal data through your direct interactions with the Platform (such as registration and deposit forms) and through automated technical means (such as cookies and server logs). The categories of personal data we collect include:

  • Identity data: full name, date of birth, gender, and a copy of a government-issued identity document where required for KYC verification.
  • Contact data: mobile phone number (used for account verification and transaction notifications), and email address.
  • Financial data: payment method identifiers (such as your registered bKash or Nagad mobile number), transaction history, deposit amounts, and withdrawal records. fre99 does not store full payment card numbers.
  • Technical data: IP address, device type, operating system, browser type and version, screen resolution, and session duration. This data is collected automatically when you access fre99.app.
  • Behavioural data: gaming activity records, betting history, session frequency, game preferences, bonus usage patterns, and responsible gaming tool activations. This data is used to personalise your experience and to fulfil our responsible gaming obligations.

3How We Use Your Personal Data

fre99 uses the personal data it collects for the following purposes:

  • Account creation and management: to register your account, verify your identity, process deposits and withdrawals, and maintain your account in good standing.
  • Platform operation: to provide and maintain the games, sports betting markets, and other features of fre99.app, and to ensure the technical performance of the Platform on Bangladesh mobile networks.
  • Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other security incidents. This is a primary use of technical and behavioural data.
  • Responsible gaming: to monitor gaming behaviour for indicators of problem gambling, to action responsible gaming tool requests, and to comply with our duty of care obligations toward players.
  • Marketing communications: to send you promotional offers, bonus notifications, and seasonal promotions by email or SMS, where you have consented to receive such communications. You may opt out of marketing communications at any time by contacting [email protected].

4Legal Basis for Processing

fre99 processes your personal data on the following legal bases:

  • Contract performance: processing necessary to create and manage your account, process transactions, and deliver the Platform services you have requested.
  • Legal obligation: processing required to comply with applicable anti-money-laundering regulations, KYC requirements, and other legal obligations applicable to online gaming operations.
  • Legitimate interests: processing for fraud detection, platform security, network performance analysis, and product improvement, where those interests are not overridden by your data protection rights.
  • Consent: processing for marketing communications and optional personalisation features, where you have given explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5Cookies & Tracking Technologies

fre99.app uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain session security, and analyse usage patterns. A cookie is a small text file placed on your device by the Platform. fre99 uses the following categories of cookies:

You can control cookie settings through your browser settings. Note that disabling essential cookies may affect the functionality of fre99.app and your ability to log in or process transactions.

  • Essential cookies: required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core Platform functionality.
  • Functional cookies: used to remember your language preference, display settings, and other personalisation choices you have made during your session.
  • Analytics cookies: used to collect aggregated, anonymised data about how users navigate fre99.app — including pages visited, time on site, and error events. This data is used to improve Platform performance and user experience.

6Sharing Your Personal Data

fre99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below:

  • Payment processors: your financial identifiers (such as your bKash or Nagad number) are shared with the relevant payment processor solely to complete the transaction you have initiated. Payment processors operate under their own privacy policies.
  • Game providers: where you play a live casino game or slot hosted by a third-party provider (such as Evolution Gaming or Pragmatic Play), your session data and betting activity for that game are processed by that provider under their own data agreements. fre99 does not share your identity documents or payment details with game providers.
  • Fraud prevention and legal compliance: we may disclose your data to third-party fraud detection services, credit reference agencies, and regulatory or law enforcement authorities where required by applicable law or where we reasonably believe disclosure is necessary to prevent or detect fraud, money laundering, or another serious offence.
  • Corporate transactions: in the event of a merger, acquisition, or sale of fre99 assets, your personal data may be transferred to the successor entity, subject to equivalent data protection commitments.

In all cases where fre99 shares personal data with third parties, we require those parties to maintain appropriate security measures and to use the data only for the specified purpose. fre99 does not authorise third-party recipients to use your data for their own independent marketing or commercial purposes.

7Payment Data & Financial Information

fre99 takes the security of your financial data seriously. When you make a deposit via bKash, Nagad, Rocket, or Upay, the transaction is processed directly through the mobile financial service provider's own secure channel. fre99 receives only a transaction confirmation reference and the amount — your full mobile banking PIN, OTP, or account password is never transmitted to or stored by fre99.

Where you use a Visa or Mastercard for deposits, card data is handled by a PCI-DSS compliant payment gateway. fre99 does not store full card numbers, CVV codes, or card expiry dates on its own servers. Financial transaction records are retained for a minimum of five years to satisfy applicable anti-money-laundering record-keeping requirements.

8Data Retention

fre99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are as follows: account data and identity documents are retained for the duration of your account plus a minimum of five years after account closure to satisfy legal and regulatory requirements; financial transaction records are retained for a minimum of five years; marketing consent records are retained until you withdraw consent; technical and log data is retained for up to twelve months.

When personal data is no longer required for any lawful purpose, fre99 will securely delete or anonymise it. Where anonymisation is used, the anonymised data may be retained indefinitely for statistical and analytical purposes without restriction, as it can no longer be linked to an identifiable individual.

9Data Security

fre99 implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive personal data at rest, access controls limiting data access to authorised personnel only, regular security audits and penetration testing of our Platform infrastructure, and multi-factor authentication requirements for administrative access to personal data systems.

While fre99 takes all reasonable steps to protect your personal data, no data transmission over the internet or mobile network can be guaranteed to be completely secure. If you suspect that your fre99 account has been compromised or that your personal data has been accessed without authorisation, please contact [email protected] immediately.

10Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data fre99 holds about you. To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing your request.

Your Rights in Detail

fre99 respects your control over your personal data. Here is a summary of each right and what it means for you as a user.

  • 👁️
    Right of Access — Request a copy of the personal data fre99 holds about you, including the categories of data, the purposes for which it is processed, and the third parties it has been shared with.
  • ✏️
    Right of Rectification — Request correction of inaccurate or incomplete personal data held about you. Where a correction affects data that has been shared with a third party, fre99 will notify that party of the correction where practicable.
  • 🗑️
    Right to Erasure — Request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where the processing has no other legal basis. This right is subject to legal retention obligations — we cannot delete data we are legally required to keep.
  • ⛔
    Right to Object — Object to the processing of your personal data where fre99 relies on legitimate interests as the legal basis. You may also object to direct marketing at any time, in which case fre99 will cease all marketing communications to you immediately.
  • 📦
    Right to Portability — Request a copy of the personal data you have provided to fre99 in a structured, commonly used, and machine-readable format, where processing is based on consent or contract performance. You may also request that fre99 transmit this data directly to another controller where technically feasible.

11Children & Minors

fre99.app is strictly intended for adults aged 21 years and above. fre99 does not knowingly collect personal data from persons under the age of 21. If fre99 becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a person under your care has registered on fre99.app, please contact [email protected] immediately.

12Third-Party Links & Services

fre99.app may display content from, or link to the interfaces of, third-party game providers and payment services. These third-party services operate under their own privacy policies, which are separate from and independent of this Privacy Policy. fre99 is not responsible for the privacy practices of any third-party service accessible through the Platform. We recommend that you review the privacy policy of each third-party service you use in connection with fre99.

13Changes to This Privacy Policy

fre99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the features and services offered by the Platform. Where a material change is made to this Privacy Policy, fre99 will notify registered users by email or via an in-platform notification prior to the change taking effect. The updated Privacy Policy will be published at fre99.app/privacy-policy with the effective date clearly indicated at the top of the document.

Your continued use of fre99.app after the updated Privacy Policy takes effect constitutes your acceptance of the revised policy. If you do not agree to the updated Privacy Policy, you must discontinue use of the Platform and may close your account by contacting [email protected].

14Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fre99 handles your personal data, please contact our support team at [email protected]. We are available 24 hours a day, 7 days a week via live chat on the Platform or by email, and will use reasonable endeavours to respond to all privacy-related enquiries within 2 business days. For formal data subject access requests or erasure requests, please include "Privacy Request" in the subject line of your email so that it can be directed to the appropriate team promptly.